Service Terms (Draft)
These are the terms for using the Hey Marge text-based office assistant service ("the Service"). By signing up, you ("the Client") agree to them.
1. What the Service does
Hey Marge is an AI assistant your business runs by text. It sends quotes, chases quotes that go quiet, sends 24h booking confirmations, sends invoices with a pay link, chases overdue invoices, and asks happy customers for a Google review, all in your business's own name, not ours. It does not replace your own judgement: Marge doesn't price a job you haven't told her the price for, doesn't act as a licensed tradesperson, and doesn't make promises on your behalf beyond what you've set up. You stay responsible for the actual work, for your pricing, and for checking what goes out under your name.
2. Month to month, no lock-in
This is a month-to-month service. There is no fixed-term contract. Either side can cancel with {X days'} written notice (email is fine) before the next billing date. Fees already paid for the current billing period are not refunded for a mid-period cancellation, unless something's gone wrong on our end.
3. Fees
- First 30 days: free, while we set your business up properly.
- Monthly fee after that: the price of your plan (Marge A$99, Marge Plus A$149 or Marge Max A$199 a month, or your founding price if you're one of the first 10), billed in advance on the same date each month as your sign-up.
- Founding offer: the first 10 client businesses to sign up lock in their price for as long as they stay a customer.
- Fees may change with at least {30 days'} notice. You can cancel instead of accepting a change.
- {Confirm whether a card is held on file during the 30-day free period or only charged after, and say so here plainly.}
4. Setup
We set your business up in Hey Marge, your branding, pricing style and message templates, typically in about 10 minutes. You review and approve your message templates before anything goes out to a real customer.
5. Accuracy and limitations
Marge does her best to read your texts correctly and send accurate quotes and invoices, but she can make mistakes, especially with unusual job descriptions, names or shorthand. You're responsible for checking quotes and invoices before they're confirmed as sent, and for correcting anything wrong straight away. We are not liable for lost business, missed jobs, or any other loss arising from an inaccurate or incomplete message, except where that can't legally be excluded.
Marge never gives trade advice and never invents a price you haven't given her, if she ever appears to do either, that's a bug, please tell us straight away.
6. Your responsibilities
- You confirm you have the right to text the customers and numbers you give us, and that you've told your customers they may receive automated texts about their quote, booking or invoice.
- You're responsible for the accuracy of your business details fed into Marge (service area, hours, pricing wording, licence number).
- You're responsible for complying with your own trade licensing, insurance and consumer law obligations, the Service helps you run the admin side, it doesn't make you compliant with anything else.
7. Data and privacy
We handle customer details and message records as set out in our Privacy Policy. You agree to that policy as part of these terms, and you agree not to ask us to do anything with customer data that would breach the Privacy Act 1988 (Cth) or the Spam Act 2003 (Cth), for example, sending marketing texts to customers who haven't agreed to receive them or who've opted out.
8. Suspension and termination
We can suspend or end the Service if fees go unpaid after reasonable notice, if you ask us to do something unlawful with customer data, or if you breach these terms and don't fix it after being told. You can cancel any time per clause 2.
9. No guarantee of results
We don't guarantee a specific number of quotes sent, invoices paid, or reviews received. Results depend on your own job volume, your customers, and how you use the Service.
10. Changes to these terms
We may update these terms from time to time. We'll give you reasonable notice of material changes (e.g. by email) before they take effect.
11. Governing law
These terms are governed by the laws of {your state/territory}, Australia.
12. Contact
Questions about these terms: {business email/phone}.